Privacy policy

What we use your data for

We use the contact details and information you send us to answer enquiries and arrange your stay. Booking information can include your name, email, telephone, address, dates, guest numbers and requests. Technical logs help operate and protect the website.

Legal grounds and retention

Processing is based on responding to pre-contractual requests, performing the booking contract, meeting legal obligations and our legitimate interest in running a secure service. Marketing requires separate consent. We retain information as needed for your enquiry or stay and the applicable accounting, tax and legal-claim periods.

Service providers and payments

We use service providers for hosting, email, reservations, payments and delivering your stay. This website is hosted through OpenAI Sites and Cloudflare. Hostaway handles secure checkout with Stripe. Fonts are loaded from Google Fonts. These providers may process technical or booking data internationally under their applicable privacy arrangements. Contact us for information about recipients and transfer safeguards.

Card details are entered in the secure checkout, not on the Palmera property pages. Never send card details by email.

Browser preferences and cookies

Your browser stores your chosen language, motion preference and recent search details to make the website easier to use. You can remove these through your browser’s storage settings. Secure checkout may use its own technical cookies and anti-fraud tools, described in its cookie notice.

Your rights

You can request access, correction, deletion, restriction, portability or objection, where applicable, by emailing reservations@palmera-group.com. You may withdraw consent without affecting earlier lawful processing. You can also complain to the Spanish Data Protection Agency (AEPD).