Booking terms

Prices and confirmation

Availability and prices can change until you complete secure checkout. Check the final dates, guest numbers, itemised price and payment schedule before confirming. Browsing, obtaining a quote or sending an enquiry does not hold dates or create a confirmed booking.

Follow the secure checkout instructions and the booking confirmation issued for your reservation. A payment attempt alone does not demonstrate that a booking is confirmed. Contact us if a payment or confirmation is unclear.

Property conditions and charges

The selected property’s occupancy limits, house rules, arrival and departure arrangements, cancellation terms and any stated deposit or separately payable charge form part of the conditions shown before booking. Tell us your requirements before booking if you need clarification.

Changes, cancellations and help

Cancellation and refund conditions vary by property and are shown in the secure checkout and your confirmation. Requests for changes are subject to availability and written confirmation. Email reservations@palmera-group.com with your booking reference for assistance. These terms do not limit mandatory consumer rights.